Proposed accountability standards
Accountability
Acknowledge receipt immediately. The proposed standard is initial contact within 24 calendar hours and an actionable next step within 72 calendar hours. Preferred targets are 3 and 48 hours. Operational and brokerage review must address time zones and declared availability.
Lead return
Accept only work you can competently manage. Decline or return promptly if you cannot meet the agreed standard. Do not pass a lead to another agent yourself. Return it through the system for consent and brokerage review.
These are proposed programme standards, not a promise of 24/7 service. A declared time-zone and coverage process must be approved before launch.
Fees remain disabled
A proposed $55 intake or processing charge is under review. Currency, payer, permitted activities, brokerage treatment, disclosures, taxes, and refund terms have not been approved. No charge is being collected. The fee label alone does not determine whether it is permitted.